Sitbe Finance Service Private Limited

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Sitbe Finance Service Private Limited

  • 1800-891-7010
  • info@sitbefinance.com
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Terms & Conditions

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Terms & Conditions

Sitbe Finance Private Limited

Sitbe Finance Service Private Limited (“Company”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, share, and protect the information you provide to us when using our services, including but not limited to AePS (Aadhaar Enabled Payment System), Micro ATM, DMT (Domestic Money Transfer), Recharge, Travel, Credit Card Marketing, Unsecured and Secured Loan Agency, Telecom Services, EV Charging Station Set-Up, PAN PSA (Permanent Account Number – Processing Services Agency), and other government and value-added services.
By using our website and services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please do not use our website or services.

1. Information We Collect*

We may collect the following types of information:

 *A. Personal Information* This includes:

  • Name, email address, contact number, date of birth, and residential address.
  •  Aadhaar number, PAN number, and other government identification details, as required for specific services like AePS, PAN PSA, or loans.
  •  Bank account details or financial information for transactions such as DMT, credit card marketing, and loan processing. 

*b. Non-Personal Information*

This includes:

– IP addresses, device details, browser type, and browsing behavior for analytics and improved user experience.

– Anonymous data collected through cookies, which help us analyze website usage and trends. ####

 

*c. Transactional Information*

  • – Data related to transactions made through AePS, Micro ATM, DMT, recharge, and travel services.
  • – Loan-related information, including credit history and repayment patterns.
  • – Details of EV charging sessions for stations set up through our services.

 

*d. Government Services*

  • – Information required for government-related services, including PAN card applications and other certifications.

*2. How We Use Your Information*

We use the information collected for the following purposes:

*Service Delivery*: To provide and enhance our services, including AePS, Micro ATM, DMT, recharge, travel, and loan agency services.


*Transaction Processing*: To process financial transactions and payments securely.


 *Customer Support*: To respond to your inquiries and resolve issues effectively.


*Marketing*: To send promotional offers or updates regarding our services, including telecom and EV charging station set-ups, subject to your consent.


*Compliance*: To comply with legal and regulatory requirements, including KYC and anti-fraud measures.

*3. Information Sharing*

We do not sell or rent your personal information to third parties. However, we may share your information with:

*Service Providers*: Third-party vendors, such as payment gateways, government agencies for PAN PSA services, and EV charging solution providers.


*Affiliates*: Entities within our corporate group for operational purposes.


*Legal Authorities*: When required by law or in response to legal processes, including fraud detection and prevention.


*Partners*: With trusted business partners for services such as travel bookings, credit card marketing, or unsecured and secured loan facilitation.

*4. Cookies and Tracking Technologies*

We use cookies and similar technologies to enhance your user experience, including:


  • Session cookies for secure logins and transactions.

  • Analytics cookies for understanding website usage patterns.

  • Third-party cookies for targeted advertising and remarketing campaigns.

You can manage your cookie preferences in your browser settings, though disabling cookies may limit some features.

*5. Data Security*

We employ industry-standard measures to protect your data, including encryption, secure servers, and regular vulnerability assessments. However, no system can guarantee 100% security. You are responsible for safeguarding your account credentials.

*6. User Rights*

You have the following rights regarding your data:

*Access and Correction*: You can request access to or correction of your personal information.

*Data Deletion*: You can request the deletion of your information by contacting us at [info@sitbefinance.com](mailto:info@sitbefinance.com). Please note that deleting certain information may limit access to our services.

*Opt-Out*: You may opt out of receiving marketing emails by clicking the “unsubscribe” link in the email or contacting us.

*7. Third-Party Links*

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review their policies before sharing your data.

*8. Policy for Specific Services*

*a. AEPS and Micro ATM*
We collect Aadhaar-related data and bank account details for secure cash withdrawal, deposit, and balance inquiry services. All data is processed per UIDAI guidelines.

*b. DMT and Recharge*
We process transactional data to facilitate seamless money transfers and mobile/DTH recharges.

*c. Credit Card and Loan Marketing*
Your financial information, including credit history, is shared with banking or lending partners to facilitate secured and unsecured loan processing or credit card issuance.

*d. EV Charging Station Set-Up*
We collect location data and charging session details to set up and monitor EV charging stations.

*e. PAN PSA and Government Services*
Your personal details are used to process government-related services like PAN card applications. Data is shared with authorized agencies as required by law.

*9. Children’s Privacy*

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from minors.

*10. Jurisdiction and Dispute Resolution*

This Privacy Policy is governed by the laws of India. Any disputes arising from its terms will fall under the jurisdiction of the courts in Kolkata, India.

*11. Updates to Privacy Policy*

We reserve the right to update this Privacy Policy periodically. Please review it regularly to stay informed about how we are protecting your information.

*12. Contact Us*

For questions or concerns regarding this Privacy Policy, reach out to us:

*Email*: [info@sitbefinance.com](mailto:info@sitbefinance.com)

*Customer Support*: +91 7908646932, 1800-891-7010, 9564695968

*Corporate Office*:
Sitbe finance service pvt.ltd
Nandakumar, Nandakumar Bazar Road. East Midnapore. Pin-721632